Friday, 11 February 2005

Daylight robbery

I am fuming, steaming, spitting fire, yup I'm angry and it's not often I 'do' angry.

My cell phone bill landed on my doormat this morning and somewhat stunning it was too......well over twice my normal charges and most items unsolicited!

A while back I stupidly fell for the 'crazy frog' advertising and feeling full of amusement I ordered said item from it's distributor, a delightful company with it seems no integrity what_ so_ ever.....yes, you guessed it JAMSTER. What kind of damn fool woman am I?

Subsequently Jamster have repeatedly sent me text messages offering more of their products, screensavers, ringtones and the like. I have never downloaded anything from them, in fact the initial and only item I requested failed to arrive, but none the less I have been charged............and at extortionate rates into the bargain!

This morning I have spent over an hour on the phone sorting out this fiasco. It seems that if one orders an item from this company a 'club' is unwittingly 'joined' allowing for these messages to be sent. Apparently if one reads the small print, though where exactly that is available is not clear, it allows for this to happen. Ok, I can live with the odd text message but it's not as simple as that. The messages they send out to members of this less than illustrious club, merely offering their products are charged, regardless of whether one chooses to download an item!!!! WTF!

The only thing I can offer in their defence is that having spent more time than I cared to embroiled in an argument on the phone this morning, they have at least agreed to refund me the charges.............though it will take them 3 weeks to do so. It sure as hell didn't take them that long to charge me!

I now await said cheque to arrive from Germany, somehow I feel this may not be the end of this, my faith in the agreed refund arriving is not high!

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