Paul English: Give this man a medal!

Paul English, a 42 year old Bostonian, yesterday hit the headlines with his 'find a human cheat sheet'.

Mr English, like so many of us, having himself grown utterly infuriated with the inability to speak to a human being when calling businesses using automated telephone systems has set about finding a way around the problem. The result is THIS, a list of thus far approximately 100 companies and the 'button pushing' route that will guarantee you connection to a human being! The majority of companies he has cracked to date are in the US but yesterday, by popular demand he also began working on a UK version.

This guy is an absolute star in my book. These infuriating telephone systems, hailed originally by the companies that employ them as improvements in customer service are in reality just two things, neither of which are anything approaching customer service..... a means to employ fewer human beings who may actually be able to help us with our queries and yet another route by many corporations to make yet more money from us. We the consumer, calling for help mostly to service industries are often the one bearing the cost of the revolving door menu systems that push us from pillar to post but never if they can possibly avoid it, to a human being!

A massive round of applause for Mr English please, the man deserves a medal, it's about time someone fought back and played these companies that have us at their mercy, at their own game!