One of those days!

I seem to be having one of 'those days'! it started promisingly enough, the sun was shining, I have the day off, I had nothing pressing to be done and I had managed a decent nights sleep....well decent by my standards at any rate.

And then it all began to degenerate rapidly.

Firstly I had some worrying news about a friend, followed soon by Ditto attempting to drink weed killer left lying around by a neighbour, don't panic, I did that for you, she is thankfully fine. I got to her almost as soon as her little tongue became 'interested' in said substance, checked with the vet and no symptoms have occurred within the specified timeframe.

Next I had the misfortune to need to call my bank on what began as a small problem. Now I have heard tell the misgivings of others who have dealt with the new trend of call centers operating out of India but to be honest I had taken it all with a pinch of salt. No more, this was one of the most frustrating experiences of my life! I wont bore you with the minutiae but suffice to say the employee I encountered was obstructive, barely knew her companies policy and I couldn't understand her nor her me. I'm sorry, this is not in any way intended to considered a racist comment though I am sure there are those that would suggest it is, but it just isn't helpful in a customer service environment when neither party can make head nor tail of what the other is saying!

What began as a straightforward request on my part ultimately became escalated, at my behest, to an 'all guns blazing' complaint and I spent an hour and a half being shuffled between one employee and another. As you can imagine my temperament was not improving throughout this 'encounter of the call center kind'. Finally and ultimately I succeeded in achieving my initial goal and in lodging an official complaint regarding the level of service offered by this very large bank....it took me almost three hours! Customer service?.....I would be sacked for considerably better service than that.

Stress levels rising rapidly I set about my chores, even that it seemed was not to be plain sailing........... the bottom fell out of the Goddamn bin back and it's contents squelched instantly all over the kitchen floor. Oh joy!

But then two little things happened and all of a sudden life is nice again and back in perspective, stress levels declining suitably. First I read this which made me glow with pride and put my minor mishaps into their correct and insignificant perspective and secondly I received 'Jack mail' via snail mail. What is Jack mail? Maybe I will explain another time or maybe someone else will but whatever, those two little things saved my day and I thank the guys responsible for making me a more civil little blogger this afternoon.

:o)